Key Capabilities of Service Cloud
Salesforce Service Cloud Capabilities – Customer Support Software
- Case Management (Automatic Assignment and Escalation)
- Open CTI (Softphone)
- Email to case management
- Live Chat (Handle multiple chat)
- Communities (Customers and Partners)
- Public Website(Self Service)
- Social Channel (Engage customer)
- Service Analytics (Reports and dashboard)
- Entitlement and Milestone
- Knowledge Management
- Communication and Collaboration
- Mobile device for customer experience
- Integration Tool
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