How to Track Salesforce HTML Emails?
How To Track/Enable HTML Email Tracking For Salesforce Users?
Need to enable “Email Tracking (checkbox)” under Activity Settings
Go to Setup | Build | Customize | Activities | Activity Settings | Enable Email Tracking (checkbox)
HTML emails are sent as HTML File
Refer salesforce knowledge Articles: https://help.salesforce.com/articleView?id=000006731&language=en_US&type=1
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April 19, 2022