Salesforce Cloud Computing
What are Salesforce Cloud Computing and types of Salesforce cloud? Cloud Computing Before knowing about the salesforce cloud, one should know what cloud computing is. Cloud computing is the delivery of various services over the internet. Clients no need to procure hardware
Business Hours Hierarchy in Entitlement Management
Milestone business process will override the entitlement process, case or work order business hours.If Milestone business hour is empty the Entitlement Process will override Case or work order business hours.If entitlement process hour is empty then case or work order
Key Capabilities of Service Cloud
Salesforce Service Cloud Capabilities - Customer Support Software Case Management (Automatic Assignment and Escalation)Open CTI (Softphone)Email to case managementLive Chat (Handle multiple chat)Communities (Customers and Partners)Public Website(Self Service)Social Channel (Engage customer)Service Analytics (Reports and dashboard)Entitlement and MilestoneKnowledge ManagementCommunication and CollaborationMobile device