Key Capabilities of Service Cloud
Salesforce Service Cloud Capabilities - Customer Support Software Case Management (Automatic Assignment and Escalation)Open CTI (Softphone)Email to case managementLive Chat (Handle multiple chat)Communities (Customers and Partners)Public Website(Self Service)Social Channel (Engage customer)Service Analytics (Reports and dashboard)Entitlement and MilestoneKnowledge ManagementCommunication and CollaborationMobile device
Salesforce Certified Technical Architect New Path
Salesforce.com will be announcing new path for Certified Technical Architect program from Jan 2017. Please find below hierarchy to get salesforce CTA. Salesforce officially announced this path in Dreamforce 2016.
Salesforce Architect Domain Exam
Salesforce Technical Architect Exam - Customers Success Platform Salesforce.com released 9 domain architect exam as free at dreamforce 2016. please use below like for free e-book. https://www.inkling.com/store/salesforce-university/ Note: Salesforce going to stop Salesforce architect Multiple Choice exam from Jan 2017. If any one
Apex Interactive Debugger
Apex Interactive Debugger The Apex Interactive Debugger is a developer tool to debug our code step by step (like .net and java Breakpoint). You can see the real time variable result in Force.com IDE in Eclipse. It is generally available now. If