Welcome to my blog

I have been working with Salesforce for quite a while, so don’t hesitate to contact me if you have any questions or want some advice.

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November 2016

 .  . November

Salesforce Service Cloud Capabilities - Customer Support Software Case Management (Automatic Assignment and Escalation)Open CTI (Softphone)Email to case managementLive Chat (Handle multiple chat)Communities (Customers and Partners)Public Website(Self Service)Social Channel (Engage customer)Service Analytics (Reports and dashboard)Entitlement and MilestoneKnowledge ManagementCommunication and CollaborationMobile device